Senior Account Manager
Position: Senior Account Manager
Reports To: Account Supervisor/Account Director
Job Details: Full-Time
Salary: $65,000-$85,000
Location: Remote or in-studio in Austin, TX or NYC
ABOUT US
Interact is a branding agency that connects deep industry knowledge with data driven insights to produce wildly effective design systems. Our work connects the dots between design and culture, between creativity and community. We are a small, fast-paced agency that runs on hustle and passion and are constantly seeking hardworking, self-starting thought-leaders who can focus and thrive in a creative environment. Interact-ers enjoy a flexible remote-hybrid environment with offices in NYC and Austin.
Do you want to join a growing creative studio where culture and design come together? Let’s see if this opportunity is right for you [or someone you know]!
POSITION OVERVIEW
The Senior Account Manager at Interact plays a critical role in overseeing projects within the studio. This position involves managing projects while also providing support to the Account Directors and Account Supervisors and mentorship to junior Account Team members. As the primary point of contact for both internal teams and clients, the Senior Account Manager is responsible for ensuring seamless communication from the initial kickoff to the release of final assets.
In addition to managing project success from start to finish, the Senior Account Manager is expected to cultivate strong client relationships. This includes building rapport, surpassing expectations, and exploring opportunities to expand engagements -- establishing Interact as clients preferred partner today and into the future.
RESPONSIBILITIES
Client Relations
- Develop and maintain successful relationships with key clients.
- Position yourself as a partner for clients and advocate for the agency.
- Lead Tier 2 & Tier 3 projects by facilitating key conversations, guiding clients through our process and building the client relationship as a valued and trusted resource and confidante.
- Respond to client inquiries regarding new scopes or projects, develop appropriate scopes and timelines, and effectively close additional business opportunities.
- Immerse yourself in clients' brand, business, category, dynamics, and challenges.
- Stay updated on relevant trends in the food and beverage industry, branding, design, innovations, and sustainability, and share client specific findings when appropriate.
- Monitor projects for delays and scope creep, taking appropriate action when necessary.
- Accurately record all client communications and approvals.
Account Team Support
- Provide mentorship and support to the junior Account Team.
- Directly manage select Account Managers, Account Coordinators and/or Account Interns.
- Monitor direct team's bandwidth to assess capacity for new business and ongoing work with recurring clients, providing regular updates to the Account Director for resourcing decisions.
- Partner with the Creative Services Director and Account Director to coordinate project resourcing, budgets, SOW and timelines for new with existing clients.
- Delegate tasks clearly and concisely to relevant support Account Team members.
- Ensure projects stay on track, adhering to agreed upon timelines and budgets.
- Collaborate with the Account Director or Managing Director to troubleshoot and resolve client issues.
- Attend and actively participate in team huddles, encouraging the sharing of best practices and relevant learnings.
- Share thought leadership and industry-relevant articles to stay up to date on trends.
- Identify and engage in ongoing educational opportunities.
Creative Process / Creative Project Management
- Work directly with Creative and Strategic leads to guide the creation of concepts and deliverables that meet clients’ objectives.
- Thoroughly understand the client’s brief, key objectives, guardrails to take ownership of deliverables.
- Drive highest possible quality control in all agency services and deliverables.
- Ensure thorough proofreading is being conducted for presentations, mechanical files, etc. and/or delegate as needed.
- Record accurate timekeeping daily into the agency’s time management software maintaining at least 85% of billable time.
KEYS TO SUCCESS
- Enjoy meeting new people and forming meaningful relationships with colleagues and clients alike.
- Thrive at networking, forming meaningful relationships and representing the agency.
- Have the ability to write, think and communicate in a strategic and concise manner.
- Act as a leader and empathetic mentor, making informed and unbiased decisions.
- Embrace challenges with a solution-oriented mindset.
- Effectively influence the strategic and creative trajectories of projects.
- Consider yourself a detail oriented, organized, and clear communicator.
- Get excited about wildly effective branding and design solutions.
- Thrive in a fast paced environment.
REQUIREMENTS
- 3-6 years of experience in the branding and/or advertising industry
- 1-3 years of experience leading clients & projects
- Experience mentoring and/or managing junior team members
- Available to work 9am-5pm MST
- Location: Remote or hybrid in-studio in Austin, TX or NYC
- Remote employees must be located in these states: CA, CO, TX, MA, NC, NY, OR, WA
BENEFITS
- Highly competitive medical, dental, vision coverage
- Healthcare Flex Savings Account
- Paid parental leave
- Access to a 401K plan and company match
- Flexible Paid Time Off
- Sick days
- 4+ weeks paid holiday closures including Interact Disconnect Day
- Summer Fridays - studio closes at 1PM MST
- Interact Summer Retreat
- MacBook laptops & necessary equipment provided
- Remote work flexibility with hybrid pet-friendly offices in Boulder + Austin
- Mind Reset Stipend
- Professional development opportunities
- Ability to make an impact at a growing company working with well-known brands
SALARY
$65,000-$85,000
Starting base salary depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
This position is eligible for bonus pay.
EEOC STATEMENT
Interact Brands provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Ready to Apply? Click HERE and fill out the form, someone from the Interact hiring team will reach out!